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Build Better Customer Experiences | Wyred- Multichannel Personalization

Transforming your company

Tune into your clients

Build Better Customer Experiences

Personalize every channel of communication between your company and your customers taking into account business goals and customer profile, creating unique experiences

WYRED offers a Software as a Service Decision Support System allocated in the Cloud and focused on the Customer Multichannel Experience.

This software supports management, planning and operations to make real- time decisions. More specifically, it helps to make a customer segmentation by profile characteristics and past interactions in order to easily differentiate them and so communicate with them in a personalized way through every different channel.

The goal is to make the customer feel important, cared and pampered by anticipating to their needs and offering them specific features and answers. This leads to an increasing customer loyalty and so churn reduction and revenue increment.

KEEP YOUR CUSTOMERS UP TO DATE AND ENSURE SUITABLE AGENTS TO PROVIDE THEM WITH PERSONALIZED INDIVIDUAL TREATMENT

The idea is to build a full profile for each customer using sophisticated behavioral and social media variables, contacting them at the best exact moment, detecting problems in advance, staying ahead of the customer journey using Predictive Analytics to make every interaction more engaging, transforming marketing actions into real in less than one hour, and managing all channels at the same time.

WYRED offers a highly useful product for Marketing and Customer Care Service departments.

LISTEN AND RESPOND. ANTICIPATE. REWARD. BE CLOSE TO YOUR CUSTOMER EVERY STEP OF THE WAY

Our platform measures the success of each interaction with your customers, and helps you make the most of them, maximizing their profitability and satisfaction. Knowing the needs of every customer allows you giving them the best personalized experience.

Allow Inbound actions through your web, mobile app, call center, IVR, social media and any point of sales, and create Outbound actions through email, SMS, IVR messages, push notifications and social media, without forgeting menu personalization

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